I was contacted by Sunlove a few weeks ago. They asked if I would like to try a sample. There was no mention of reviews or videos at that stage, just sending me a sample.
I hadn't heard too much about them (I was away for the July/August drama!) They were aware that I was sick and sent me sweet messages to wish me well. I was impressed.
However, a few days ago I posted a video (which I pre-recorded a few weeks ago) about St Moriz and St Tropez. I received quite an offensive message. They were wondering why I said I was sick and then made a video about another tan and not sunlove. They also mentioned that they are not a dodgy company and said some negative things about the tans I had reviewed and named an agent I could contact to check his company ( I have no idea why, all I did was get delayed in getting back to them, I made no insinuations!)I was furious and I wondered why a company would contact me in this manner so I decided to do a bit of research. It was then that I found gemsmaquillage's video and blog post ...
Gemma's You Tube video about Sunlove:
http://www.youtube.com/watch?v=7HqREjxSJeQ&feature=channel_page
Gemma's blogpost:
http://gemsmaquillage.blogspot.com/2009/09/important.html
I will not be reviewing their product. However, I would like to say that had they continued being nice to me I probably would not have researched them and found the horrible tweets etc so I respect every guru who did a review and recommended sunlove, I would have done the very same had I not have learned about their unprofessionalism.
I have noticed that Sunlove have attacked people who did not want to try their product. I wanted to make my followers aware of the situation before I contact Sunlove to tell them I will be returning their sample. I will be prepared for some slander on their part, since they have proved again and again that this is how they handle their customers.
Thanks for reading,
- LionLovingTiger September 27, 2009 at 10:25 PM
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I think it's great that bloggers are standing up to SunLove... the way they have been speaking to people is awful and unbelievable unprofessional.
I've just subscribed to your YouTube and blog recently - love it!xxx - OxfordJasmine September 27, 2009 at 10:26 PM
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Good for you Amy! hope you're feeling much better soon!
- Gemma September 27, 2009 at 10:28 PM
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Great post Amy. You already know how I feel about this company, but I just want to add that I completely agree with what you said about other bloggers. Some have done reviews in good faith and knew nothing about the abuse other people were getting via twitter from Sunlove. They may have had a wonderful experience dealing with the company and are just giving their honest opinion, like we are giving ours.
At the end of the day that is what makes the beauty community on blogger and youtube so important, the idea that you can read both positive and negative reviews of products and come to your own conclusions. Ironically it seems that Sunlove are going to such lengths to ensure good reviews that they are damaging themselves in the process. Its a shame, because the product seemed great, but there are plenty more fish in the self tanning sea!
Thanks for blogging about this, the more messages I get from girls telling me about their experiences, the more convinced I am that all of this cant be legal, especially the racist messages that they have apparently sent to some people. Obviously, these are just allegations, but if they are true it would be so sad.
Gemma xoxo - Victoria September 27, 2009 at 10:31 PM
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They are so rude. I only hope it catches up with them and they get booted off Twitter so they can stop harrassing people willy nilly!
I am so glad I haven't been contacted by them to try it out or anything. It is more hassle than it is worth!
I do feel bad for the people who have already reviewed it, as personally I wouldn't want to be associated with such a vile company!
xxxx - Glamour Diaries September 27, 2009 at 10:31 PM
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Wow Amy, this company is absurd! Thanks for posting your thoughts and experience with SunLove. It's not happening to just one person - but several people and this is not good. It's really sad that they're treating their paying customers (and gurus) this way. Can't this be reported formally somehow? bbb?
Sunlove is despicable. - Beth September 27, 2009 at 10:35 PM
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God, thats just horrendous. I've been looking at their Twitter history and can't believe the way they're treating people.
Big companies have to deal with negative press all the time (you can't please everyone) but could you imagine St Tropez, MAC or any of the other big brands hurling abuse if you didn't like their products? It wouldn't happen. I think its called class.
It's a shame really because its probably a really good product. After seeing what I've seen I wouldn't go near it.. - Unknown September 27, 2009 at 10:38 PM
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Customer Service is very important.. if a company is unprofessional, I don't care how great their product is, I will not buy from them.
The thing that bothers me is a lot of YouTube gurus will suck up to companies and no matter what will not give an honest review..
Thank you for sharing this info Amy! It's great to know that there are honest gurus out there. - Liz September 27, 2009 at 10:42 PM
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I got sent a 'sample' too and they asked if I wanted to be their voice in the UK.. I said I would love to try it as I love a good tan :D.
I reviewed it on my blog and they said they were sorry I hated it! which i didnt say I did. I just blocked them on twitter. I just have my honest opinion.
Bad tactics ive since seen I wouldnt buy it anyway it was pretty shit - Laura September 27, 2009 at 10:51 PM
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you made the best decision! i can't believe they treat their customers that way and expect people to by their products
it's horrendous - Cynthia September 27, 2009 at 10:52 PM
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Amy - I love this blog entry. You are truly a great person, and we love you for that <3
Cynthia - Paula September 27, 2009 at 10:54 PM
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They sound awful! I am so glad that the beauty community are standing up to them!
- Dazzledust25 September 28, 2009 at 12:16 AM
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Thank you for your support ladies, it means a lot :)
Amy x - Lex September 28, 2009 at 2:23 AM
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That's really unfortunate that they felt the need to act so unprofessionally. I've had a fairly good experience with them (I bought the system myself last month), but with all of the negativity I've seen on Twitter, I'm liking them less and less. They shouldn't take less-than-stellar reviews personally... it's a business and people will have different opinions of products. They should also chill out if people don't really want to try it... doesn't seem like a very big deal to me! :P Anyway, good job on posting this :). I appreciate the honesty!
- Brittsbangle September 28, 2009 at 7:26 AM
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What a horrid company.
How can people be so rude.
I honestly think some of the other "gurus" are giving the truthful, respectable gurus a bad rep. Quite frankly I would be ashamed to be in the same category as some of them.
I realize that some gurus reviewed the product before finding out how sunlove really acts.
But now I see gurus who are on sunloves twitter so clearly they see how they act but yet they have new vids popping up reviewing them still.
And the sad truth is that one "guru" in particular actually accepted a large amount of money from sunlove to review them and then denied she was ever paid and even went as far as sending rude threatning messages to subscribers and banning anyone who asked.
I dont get how people can support certain behaviours. Its mind boggling to me.
I hope people understand that there are good people still out there in the world and not to base everyones actions by a few bad eggs out there. - Adele September 28, 2009 at 12:43 PM
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What is their problem?! They are getting loads of negative press thanks to their horrible behaviour - surely they realised that is what would happen given their behaviour. Disgusting.
- abbzzw September 28, 2009 at 7:56 PM
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Wow it really is so riduculous how they are talking to people! Surely they know that we all talk to eachother and take into account what it said and our review of their product as well as the company itself..
It honestly doesnt seem like they have their heads switched on enough to realise a negative review is a lot worse than a positive one!!
oops.. :P
I hope they dont give you any s**t back Amy!! (we can keep our fingers crossed huh)xx - Craig McGill October 2, 2009 at 5:05 PM
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Amy, did you see the blog posts over at www.contently-managed.com where the Sun Love owner's emails are revealed and he goes into complete meltdown?
- Laura October 5, 2009 at 9:26 PM
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I truly can't believe the way this company have conducted themselves. It almost makes me laugh, it's so ridiculous, and they must be short of a few brain cells! I'm glad you didn't take stick from them! xxx
- David Alexander October 24, 2009 at 1:44 AM
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Hey, did you also see the blog at
http://www.contently-managed.com/2009/09/28/beauty-and-the-beast-is-sunlove-attitude-as-fake-as-their-tan-or-is-fuck-off-the-way-forward-in-social-media/
and the screenshots from tweetdeck over at
http://one3rdnerd.org/wp-content/themes/thesis_151/images/sunlovereturns.png
SunLove is a shammy company, FACT!
About Me
- Dazzledust25
- I'm an Irish girl with a passion for girlieness.I love make-up and beauty products and I post make-up and beauty videos on YouTube. This is just a place for me to share my thoughts on all things pretty!
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god they sound like the vilest company ever :/ xxxx